Privacy Policy
Last updated: July 24, 2026
Pinnacle Process Consulting, LLC ("Pinnacle," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have — including with respect to SMS/text messaging communications.
Information we collect
When you submit a form on this site, we may collect:
- Your name and company name
- Your email address
- Your phone number, if you choose to provide one
- The contents of any message you send us
We do not use tracking pixels, third-party advertising cookies, or analytics tools designed to sell or share your personal information for advertising purposes.
How we use your information
We use the information you provide to:
- Respond to your inquiry and schedule a discovery call
- Communicate with you about an active or prospective consulting engagement
- Maintain records related to client work, invoicing, and contracts
SMS / text messaging terms
If you provide your mobile phone number and check the SMS consent box on our contact form, you consent to receive text messages from Pinnacle Process Consulting, LLC related to your inquiry and, if you become a client, to ongoing project communication.
- No marketing texts. SMS is used strictly for direct, one-to-one client and prospective-client communication. We do not send promotional or marketing text messages.
- No third-party sharing. Your mobile number and the content of any text conversation are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third party.
- Message frequency varies depending on the status of your inquiry or engagement.
- Message and data rates may apply based on your mobile carrier and plan.
- Opting out. Reply STOP at any time to stop receiving text messages from us. Reply HELP for assistance. You may also contact us directly at [email protected] to request removal from SMS communications.
- Carriers are not liable for delayed or undelivered messages.
How we share information
We do not sell your personal information. We may share information with service providers who support our business operations (for example, email, invoicing, and e-signature platforms), solely to the extent needed to provide our services, and subject to confidentiality obligations. We may also disclose information if required by law or to protect our legal rights.
Data retention
We retain contact and engagement records for as long as reasonably necessary to provide our services, maintain business and tax records, and comply with legal obligations.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you by emailing us at [email protected]. You may opt out of SMS communications at any time as described above, without affecting our ability to communicate with you by email or phone regarding an active engagement.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact us
Questions about this Privacy Policy can be directed to [email protected].